OTA bookings
If you booked via an Online Travel Agent (OTA), contact the OTA directly for any changes or cancellations. The OTA's terms apply and they process any charges or refunds. We cannot alter or refund OTA bookings.
Age restrictions & parental consent
The lead guest must be 18 or older at check-in. Guests under 18 must be accompanied by a parent or legal guardian throughout their stay.
If a minor stays without their parent or guardian, we require written email consent from the parent or guardian before arrival. The consent must include:
- Full name and contact details of the parent or guardian
- Confirmation they authorise the minor to stay
- Name of the supervising adult (18+)
- Acknowledgment of these Terms & Conditions
We reserve the right to refuse check-in or cancel without refund if consent is not provided.
Deposit & payment — standard rates
- Deposit: 50% of the total booking, taken at the time of booking.
- Balance: charged automatically to the card on file 30 days before arrival.
- Bookings made within 30 days of arrival: full payment is taken at booking and is non-refundable.
- If the balance payment fails, you have 24 hours to resolve it. If unresolved, the booking will be cancelled and all amounts paid will be forfeited.
- Card payments: 2% surcharge on Visa and Mastercard, 4% on American Express. Surcharges are non-refundable.
Promotional, discounted & Stay-and-Save rates
Full payment is required at booking. These rates are non-refundable and non-amendable under any circumstances.
Minimum stay requirements
- Winter weekends (June–September, any stay including a Friday, Saturday or Sunday night): 2-night minimum.
- 20 December – 5 January: 3-night minimum.
- Easter and NSW winter school holidays: 2-night minimum.
- Chalets and cabins: Saturday check-in or check-out is not permitted during the snow season.
Snow season runs from the June long weekend through 30 September.
Cancellation policy — standard rates
- 30 days or more before arrival: your deposit is refunded, less an administration fee of $50 or one full night's tariff, whichever is greater. Refunds are made within 7 business days to the original payment method.
- Within 30 days of arrival: no refund. By this point the full balance has been charged.
- No refunds for no-shows, early departures or unused nights.
Amendment policy — standard rates
Important: submit all amendment requests via our online form only. Submitting the form does not confirm any change. Your booking remains under the original terms until you receive written confirmation from us.
- 30 days or more before arrival: date changes are free of charge, subject to availability and the current rate for the new dates.
- Within 30 days of arrival: no amendments permitted.
- Snow season bookings can only be moved to other dates within the same snow season. Bookings cannot be moved to a different season or the following year.
- Any amendment that reduces the total booking value or stay length will be treated as a cancellation and the cancellation policy will apply.
Security bond
Cabins: a $100 bond is charged at check-in. It will be refunded within 7–14 days after departure provided there is no damage, excessive cleaning required, missing items, policy breaches or unpaid charges. We will retain the bond and invoice any costs exceeding it.
Occupancy & guest count
Maximum occupancy applies to all guests including adults, children (2–15) and infants (under 2). Infants are free but count toward the limit. Unapproved extra guests or exceeding the limit may result in additional charges and/or eviction without refund.
Parking & vehicles
- One vehicle per site or cabin is included. Additional vehicles: $20 per night, registered at reception on check-in.
- All vehicles must be registered at the office on check-in (make, model, colour, registration number).
- Park only in designated areas. Speed limit: 10 km/h throughout the park.
- Oversized or unroadworthy vehicles require prior approval.
- Coming soon: automated boom gate — only registered vehicles will be granted access.
Electric vehicle charging
- Electric vehicle charging is only permitted where the EV Charging Surcharge has been selected and paid.
- Guests must use the existing power supply allocated to their accommodation or powered site.
- Guests must provide their own safe, suitable charging cable and extension lead. No separate charger, power point or charging bay is provided.
- Charging is subject to available electrical capacity and may be stopped at our discretion if it creates a safety risk or overload.
Drying room
- Drying room access is $5 per person, per night, and must be added for the full duration of your booking at the time of booking or amendment.
- Drying room access cannot be added for individual or selected nights only — it applies across the entire length of stay.
- To add drying room access, contact us via stay@kosipark.com.au or use our online form.
Health, safety & hygiene
Follow all government and park protocols. Visibly ill guests may be required to leave at their own cost. No smoking or vaping indoors. Emergency contact details must be provided at check-in.
Check-in & check-out
- Check-in: from 3:00pm. Check-out: by 10:00am.
- Early check-in (before 1:00pm): $30. Late checkout (until 12:00pm): $30. Requests must be made at least 24 hours in advance and are subject to availability.
Late departure penalties
- Failure to vacate by 10:00am without prior arrangement: charged one additional night at the standard nightly rate.
- After 12:00pm: charged for an additional full night.
- If the site or cabin is required for incoming guests and you have not vacated, you will be charged and asked to leave immediately.
Checkout condition: leave your cabin or site clean. Remove all rubbish, wash and return all dishes. Report any damage to reception. Excessive cleaning may result in bond deductions.
Firewood policy
- Premium seasoned firewood: $20 per bag — available at reception during office hours.
- Collecting or burning timber from Kosciuszko National Park is illegal under the National Parks and Wildlife Act and carries substantial fines.
- Use designated firepits only. Never leave fires unattended. Extinguish completely before leaving.
- During total fire bans or extreme fire danger (typically November–April), all firepits are closed. Check current restrictions at rfs.nsw.gov.au before lighting any fire.
- Breaches may result in fines, eviction and liability for firefighting costs.
Wi-Fi & mobile coverage
- Mobile: excellent Telstra coverage via our on-site tower. Other carriers may have limited or no coverage in the alpine region.
- Wi-Fi: provided via paid vouchers at reception. It relies on satellite and shared backhaul links, so speeds may vary during peak times.
Quiet hours
Quiet hours are 10:00pm to 6:00am. No loud music, voices or generators. Minimise vehicle movements.
- First breach: warning.
- Second breach: $300 fine.
- Continued breaches: eviction without refund.
Damage & responsibility
You are responsible for any damage, loss, excessive cleaning or missing items caused during your stay. The bond will be applied toward costs; any excess will be invoiced.
CCTV & security
CCTV operates in public areas for safety and security. By staying, you consent to CCTV monitoring. We are not liable for third-party acts or theft of personal belongings.
Privacy & personal data
Your data is handled per our Privacy Policy and used for bookings, security and (opt-in) marketing. We do not share data except as required by law.
Use of park facilities
Follow all signs and staff directions. Use facilities at your own risk.
Camp kitchen fridge: label all food with your name and departure date. Unlabelled food will be discarded without notice. Remove all items on checkout.
Damage to facilities may be charged and deducted from your security bond.
Lost & found / personal belongings
We are not responsible for loss, theft or damage to personal items. Check your accommodation thoroughly before departure.
- Perishables (food, beverages): disposed of immediately.
- Non-perishables (clothing, equipment, personal effects): held at reception for 7 days, then donated to local charities.
Pets
Pets are strictly prohibited in all accommodation and throughout the park in accordance with National Parks and Wildlife Service regulations. Breach of this policy may result in immediate cancellation, removal from the premises and forfeiture of all monies paid, including the security bond.
National park compliance
Kosciuszko Tourist Park operates within Kosciuszko National Park under the National Parks and Wildlife Act 1974 (NSW). By staying with us you agree to:
- Comply with all NPWS regulations.
- Respect and protect native flora, fauna and natural features.
- Not feed, harass or disturb wildlife.
- Not remove or damage plants, rocks or natural materials.
- Report any damage to park property or infrastructure.
- Follow all park signage and ranger directions.
Park entry fees: vehicle entry fees apply and are the guest's responsibility. Check current rates at nationalparks.nsw.gov.au.
Breaches of National Park regulations may result in NPWS fines, eviction without refund and/or legal action by NPWS.
Weather, natural events & force majeure
- Kosciuszko is an alpine environment with extreme and unpredictable weather. We are not liable for weather conditions affecting your stay.
- No refunds for rain, snow, cold weather or adverse conditions impacting outdoor activities.
- In the event of bushfire evacuations, emergency road closures, floods or natural disasters, we are not liable and no refunds will be provided. Guest safety is our priority and we will follow all emergency service directives.
- We are not liable for events beyond our reasonable control including fires, floods, earthquakes, pandemics or government orders. At our discretion we may offer a refund, credit or alternative dates.
- Check road conditions and NPWS alerts before travelling: nationalparks.nsw.gov.au.
- Travel insurance is strongly recommended for all bookings.
Guest safety & alpine environment
- Weather: conditions change rapidly — snow, wind and rain can occur year-round.
- Terrain: walking paths may include uneven surfaces, rocks and steep areas.
- Wildlife: observe native animals, snakes and insects from a distance. Do not feed or approach.
- Medical: the nearest hospital is Cooma, approximately 60 km away.
Guests are responsible for their own safety during outdoor activities. Bring appropriate clothing and equipment for alpine conditions.
Emergency: dial 000. Reliable Telstra mobile coverage is available via our on-site tower.
We recommend comprehensive travel insurance. This does not exclude rights under Australian Consumer Law that cannot be excluded.
Reservation transfer
Bookings are non-transferable without our prior written approval. The named guest must be present at check-in.
Governing law & dispute resolution
These terms are governed by the laws of New South Wales, Australia. Contact us first to resolve any issue. If unresolved within 14 days, you may contact NSW Fair Trading. All disputes are subject to the exclusive jurisdiction of NSW courts.
By completing a booking, you confirm you have read, understood and agree to these Terms & Conditions.
Last updated: September 2026